Privacy policy

Last updated: January 8, 2026

Jump Inc – Online (“we”, “us”, or “our”) operates this website and online store, including all related information, content, features, tools, products, and services (the “Services”). Jump Inc – Online is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or interact with the Services, create an account, make a purchase, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies, relates to, describes, or can reasonably be linked to you or another identifiable person. Personal information does not include information that has been anonymized or de-identified.

Depending on how you interact with the Services and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details, including your name, email address, phone number, billing address, and shipping address (if applicable).

  • Payment-related information, including payment reference details and proof of payment where payment is made via Electronic Funds Transfer (EFT). We do not store or process credit or debit card information.

  • Account information, including your username, password (encrypted), preferences, and account status.

  • Transaction information, including membership purchases, renewals, cancellations, and related communications.

  • Communications, including information you provide when contacting us for support or inquiries.

  • Device and technical information, including IP address, browser type, device identifiers, and network information.

  • Usage information, including how you interact with the Services, pages visited, and access to members-only content.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, such as when you create an account, sign up for a membership, communicate with us, or provide payment confirmation.

  • Automatically, through your use of the Services, including via cookies and similar technologies.

  • Service providers, including Shopify and other vendors that help operate the Services on our behalf.

  • Third parties, where permitted by law or where you have given consent.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Provide, Operate, and Improve the Services

To create and manage your account, verify membership status, provide access to members-only content, process payments made via EFT, communicate with you regarding your membership, maintain and improve the Services, and ensure proper operation of the website.

Communication

To respond to inquiries, provide customer support, send service-related messages, and communicate important updates regarding your account or membership.

Marketing and Promotional Communications

Where permitted by law, we may send promotional communications related to Jump Inc – Online. You may opt out of promotional communications at any time by using the unsubscribe option or contacting us directly.

Security and Fraud Prevention

To protect the Services, detect and prevent fraud, unauthorized access, misuse, or other harmful activity, and ensure the security of user accounts.

Legal and Compliance

To comply with applicable laws and regulations, respond to lawful requests, enforce our terms and policies, and protect our legal rights and interests.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • With Shopify and service providers that help us operate the Services (such as website hosting, account management, and analytics).

  • With business or marketing partners, only where applicable and in accordance with their privacy policies.

  • With your consent, or at your direction.

  • For legal reasons, including compliance with laws, regulations, legal processes, or government requests.

  • In connection with a business transaction, such as a merger or restructuring, where permitted by law.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information related to your access and use of the Services in order to provide and improve its platform. Information submitted to the Services may be transmitted to and processed by Shopify and its service providers, which may be located outside your country of residence.

Shopify may use personal information for its own purposes, including platform security, analytics, and improvements. To learn more about how Shopify processes personal information and your rights, please review the Shopify Consumer Privacy Policy at https://privacy.shopify.com.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

Children’s Data

The Services are intended for adults and supervised participation where applicable. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Security and Retention of Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including:

  • The right to access or request a copy of your personal information

  • The right to request correction of inaccurate information

  • The right to request deletion of your personal information

  • The right to data portability

  • The right to object to or restrict certain processing activities

You may exercise these rights by contacting us using the details below. We may need to verify your identity before responding to your request.

International Transfers

Your personal information may be transferred to, stored, and processed outside your country of residence. Where required, we rely on appropriate safeguards, such as standard contractual clauses, to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the Services after changes take effect constitutes acceptance of the updated policy.

Contact

If you have any questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact us at:

Email: info@jumpinc.co.za
Address: 84 Geelhout Street, Pretoria, GP, 0186, South Africa